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The purpose of this Wiki is to help customers analyze and troubleshoot issues with their MAYAH products themselves. If your problem is not answered in our Wiki, please create a new inquiry in our free Mantis ticket system here: http://support.mayah.com

The Wiki is separated into the following chapters:

Following on this page are some other general informations that relate to a variety of our devices and associated topics.


Communications Reference Manual

The Communications Reference Manual details the remote command language of various MAYAH devices, including the meaning of status messages and replies from the device. You can download it here: Communications Reference Manual


German Information Roundup for C11 and Sporty

For our German-speaking customers, we have an information round up about our codecs C11 and Sporty. For further information, please check the following website: German Speaker Information


Important Note on Firmware Updates

Updates from version 4.0.0.42 (or earlier) to version 4.1.1.14 (or later) require an additional update step to versions between 4.0.0.43 or 4.1.1.13. Example: If you have version 4.0.0.35 and want to update to version 4.1.1.14, you have to first update to version 4.1.1.0 (available in the corresponding http://downloads.mayah.com/ReleaseCandidate/ folder).


Important Note for C11xx, Sporty and FMII

The following method should only be used with C11xx, Sporty or FMII devices if the device cannot be started or updated any more. Note that older devices do not support this method.

It is possible to reinitialize the whole device, including a factory reset and deleting all keycodes(!). To do this, follow these steps:

Prerequisite: Ensure that the MAYAH audio codec device is turned off.

  1. Download firmware version 4.1.1.0 (available at the corresponding http://downloads.mayah.com/ReleaseCandidate/ folder).
  2. Copy the firmware version 4.1.1.0 to a USB flash drive.
  3. Rename the firmware file to “create_new_system.upd” (note that the file must not be write-protected!).
  4. Connect the USB flash drive to the device.
  5. Bootup the device.
  • The whole onboard flash will now be reinitialized and the firmware installed. This will take about 5 minutes. If the boot loader on this device supports this method, you will see LED activity or a filled rectangle on the display during reinitialization time.

After the whole reinitialization has finished please install the Maintenance Release version (see below)!

Please open a support ticket if new keycodes are required after this procedure.


Notes on Operation of the MAYAH WebRemote

The firmware includes the browser-based MAYAH WebRemote for control and monitoring of the MAYAH audio codecs. It is suitable for virtually any platform, operating system or browser, but we do strongly recommend using Google Chrome or Mozilla Firefox as your browser for the best operating experience. The WebRemote is based solely on HTML, JS and CSS, therefore no Java is required, but please ensure that Javascript is allowed in your browser and not blocked by any browser settings or extensions.

Note that some functions of the WebRemote are dependent on a web page refresh, please give the WebRemote a time for refresh after for example creating a new codec profile or choosing new codec settings and similar operations.


Release Candidates

Release Candidate versions improve the operation of the device or provide additional functionality. These firmware downloads are available here: http://downloads.mayah.com/ReleaseCandidate/


Maintenance Releases

Maintenance Release versions will be available on http://www.mayah.com/downloads/.


Download Server

For other downloads, you can reach our download server here: http://downloads.mayah.com


MAYAH SIP Server

MAYAH offers access to its own SIP servers. You can rent access to a MAYAH SIP Server under the following address: http://www.mayah.com/sip/

There you can also find further information about MAYAH FULL-SIP


Answering Machine

You can use a USB flash drive to get a text file of the device’s current IP and network settings. This allows you to determine the IP configuration of the device. To do this, follow these steps:

  1. Create an empty text file with the name “mayah-command-scripts.txt” in the root directory of the USB flash drive.
  2. Connect the USB flash drive to the MAYAH device.
  3. The ALARM LED will light up.
  4. Wait until the LED is inverted and reset.
  5. Disconnect the USB flash drive.

The executed instructions are logged to the file “mayah-command-scripts.txt.log” on the USB flash drive.

If this file is empty, the following commands are executed implicitly:

  • sys_serial ?
  • sys_version ?
  • 1$ip_address ?
  • 1$ip_netmask ?
  • 1$ip_gateway ?
  • 1$ip_dnsserver ?
  • 2$ip_address ?
  • 2$ip_netmask ?
  • 2$ip_gateway ?
  • 2$ip_dnsserver ?

If you want to assign a fixed IP address, simply replace the question marks with the corresponding addresses and insert the USB flash drive again and wait for the process to finish.

You can also check for only specific parts of the network configuration by not leaving the original text file empty. Instead copy any items from the above list (e.g. “sys_serial ?”) of queries into the text file. In that case the final log will only check for those queries specifically.


home.txt · Last modified: 2017/03/28 11:29 by andy13