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FAQ



General

  • Q:How can i update my MAYAH Codec?
  • A:There are three different possibilities
  • a)Update via Web Remote
  1. This is one of the easiest ways to update the firmware of a CENTAURI III.Starting from the Firmware 4.1.2.0 it is possible to do right in the menu SPECIAL/Firmware Update of the web remote.Please consult the Web Remote 4 manual for details. The Web Remote 4 manual can be downloaded here
  • b) Update with a USB stick
  1. Download an Update file “*.upd”
  2. Rename the file to “device.upd”
  3. Put the file on a USB stick or SD card in the folder Update
  4. Turn off your MAYAH Device
  5. Put the USB Stick in the corresponding slot on the device
  6. Turn on the MAYAH Device
  • c) Update by using FTP
  1. 1. With a standard FTP client software access CENTAURI III using the credentials given in the chapter 'How to access CENTAURI III via FTP. Put the '.upd' File to the root directory of the unit ('/user/'), ensure that the file has been transferred entirely and restart (switch off and on) the CENTAURI III
  • The Login Data for FTP are:
  • Default user: Admin
  • Default password: Power

  • Q: Where can i find, the most recent Firmware?

  • Q: Where can i find, the newest Maintenance Release

  • Q: How can I activate key codes?
  • A: Keycodes are used to activate optional algorithms and functions of MAYAH Codec. Keycodes are provided by MAYAH Communications. Keycodes can be set for each particular device by using Web Remote (menu item 'SPECIAL/Keycodes'). Alternatively keycodes can be entered with the direct command 'sys_keycode <keycode>' by using Telnet session, boot script or any other control type.

  • Q: How can i reset a MAYAH codec?
  • A: This operation should only be done by expert users. MAYAH is not responsible for any possible risks or configuration losses in case of misuse of this function.
  • Upon factory reset the entire configuration of the device will be set back to the factory default values. Codec quality profiles, phone book entries and all presets created by device users will be deleted! There are three ways to bring the MAYAH Codec back to the factory defaults
  • a) For MAYAH Codec models with the front panel controls it is possible to do in the menu 'SYSTEM/MISC/Factory Default'.
  • b) For all models it is possible to do in the menu 'SPECIAL/Reset' of the Web Remote Control.
  • c) For all models it is possible to do by establishing a telnet session to the MAYAH Codec or by using a telnet console in the SPECIAL area of the integrated web-remote and typing the direct command 'sys_reset factory'.
  • d) For all models it is possible to include the direct command 'sys_reset factory' in the Boot Script file and apply the boot script as described in the next chapter of this manual.

  • Q: I dont know the IP-Adress from my Codec, how can i find out?
  • A: Please create this file “mayah-command-scripts.txt” in the root directory of a USB stick and plug it into the Mayah Codec, the commands of this file will be executed immediately.

If this file is empty, the following commands are executed implicitly:

  sys_serial ?
  sys_version ?
  1$ip_address ?
  1$ip_netmask ?
  1$ip_gateway ?
  1$ip_dnsserver ?
  2$ip_address ?
  2$ip_netmask ?
  2$ip_gateway ?
  2$ip_dnsserver ?
  

This process is indicated by the ALARM LED: Starts ALRAM this process, when the process is finished the LED is inverted and reset and the USB stick can be removed.

The executed instructions are logged to the file “mayah-command scripts.txt.log”


  • Q:How can i use LAN1 as Control and Stream Interface?
  • A:There are two different possibilities
  • a) Setup LAN1 and LAN2 parameters identical to each other.
  • b) Setup IP LAN1 to DHCP = Client and LAN2 to IP: 255.255.255.255

  • Q: My Codec response to broadcast and i can´t connect via Webremote?
  • A: To disable the broadcast ports, please create this file “mayah-command-scripts.txt” with the following commands in the root directory of a USB stick and plug it into the Mayah Codec, the commands of this file will be executed immediately.

Here are the commands “disable ports”:

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  • Q: Which telnet-tool is recommended by MAYAH?
  • A: We recommended the telnet-tool called PuTTy.

  • Q: How can i clean up last called ISDN numbers
  • A: A factory reset clears all last dialed numbers or you can delete the cfg\conphone.dat and the logfiles


Webremote

  • Q: When I call the WebRemote on my Centauri multichannel, It will not show the WebRemote.

  • Q: How to start Web Remote?
  • A:The Web Remote access data are by default:
  • Host: <IP address of MAYAH Device>
  • Username: WebAdmin
  • Password: WebPower
  • Please consult the Web Remote 4 Manual for more details. It can be found here

  • Q: I Can´t connect to my Webremote?
  • A: Please check if the http service is active. Use the following commands.
     ip_servicehttp ?
     ip_servicehttp clisrv

  • Q: Where can i find an manual for Webremote?
  • A: You can find it here

Centauri

  • Q: My Centauri remains in the boot process (light organ)
  • A: Please apply for an RMA document at support.mayah.com

  • Q: The alarm lamp lights up on my Centauri
  • A: Please check first if both power supplies are connected. If both power supplies are connected, and the alarm lamps still lights up, Please apply for an RMA document at support.mayah.com

  • Q: Where is the Ancillary Data on my Centauri III?
  • A: You will find your Ancillary Data on your Centauri III at the Remote Control connection.
  • Here are the commands, to configurate the Ancillary Data

To find out how is it configurate use the following commands:

    
   ancdata_port 1 ?
   ancdata_port 2 ?
   

Set the ”?” to an “1” oder “2” to change between the modes.


  • Q: Where can i find an manual for Centauri?
  • A: You can find it here

  • Q: Are there different views for the Webremote avaiable?
  • A: Yes, you can use the following views:
  • WebExpert
  • Username: WebExpert
  • Password: WebExpertPower
  • WebUser
  • Username: WebUser
  • Password: WebUserPower
  • WebConnect
  • Username: WebConnect
  • Password: WebConnectPower
  • WebView
  • Username: WebView
  • Password: WebViewPower
  • WebAdmin
  • Username: WebAdmin
  • Password: WebPower


C11

  • Q: My c11 remains in the boot process (C11 Logo)
  • A: Please check the important notes and try the “create new system method”. Otherwise please apply for an RMA document at support.mayah.com

  • Q: Can I use 4 separate stereo ISDN codecs on my C1141, or is it limited to a single codec which can make 8 data calls over 4 x ISDN?
  • A: The C1141 has only 2 Subcodecs and can use up to 8 ISDN Channels.

  • Q: Where can i find an manual for C11?
  • A: You can find it here


Sporty

  • Q: My Sporty remains in the boot process (Sporty Logo)
  • A: Please check the important notes and try the “create new system method”. Otherwise please apply for an RMA document at support.mayah.com

  • Q: I want to stream over 3G/UMTS, what kind of Card is recommended?
  • A: There ist a recommended MAYAH 3G PCMCIA Card for your Sporty, please ask for an offer at info@mayah.com.

  • Q: Where can i find an manual for Sporty?
  • A: You can find it here


Flashman II

  • Q: My Flashman II remains in the boot process (Flashman II Logo)
  • A: Please check the important notes and try the “create new system method”. Otherwise please apply for an RMA document at support.mayah.com

  • Q: I want to stream over 3G/UMTS, what kind of Card is recommended?
  • A: There ist a recommended MAYAH 3G PCMCIA Card for your Sporty, please ask for an offer at info@mayah.com.

  • Q: Where can i find an manual for Flashman?
  • A: You can find it here


AOIP (Audio Over IP)

  • Q: Why should I use Audio over IP?
  • A: The main reasons to use AOVP are: Less Costs, Easy Configuration

  • Q: How do I configure my MAYAH Codec for Audio over IP?
  • A: You will find detailed information about this here#

  • Q: Which bandwith do i need for Audio over IP?
  • A: We recommend a dedicated 2mbit line for PCM with activated FEC

  • Q: Where can i find information about IP?


SIP

  • Q: What is Sip?
  • A: The Session Initiation Protocol (SIP) is a signaling communications protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks. It will helps you, to connect via AOVP to your Codec.

  • Q: What do i need to use Sip?
  • A: You will need a SIP Server from an SIP Provider, and an ip enabled MAYAH Codec.

  • Q: What is STUN?
  • A: STUN (Session Traversal Utilities for NAT) is a standardized set of methods and a network protocol to allow an end host to discover its public IP address if it is located behind a NAT

  • Q: How do i configure SIP?
  • A: You have to Configure SIP like the following:

These settings must be configured for both you as well as your remote site. The data presented are for this example only. You can obtain the correct data from a SIP server provider.

  • STUN Server: stun.xxxx.de
  • Registrar account: sip.xxxx.de

The other settings need to be configured differently for both your machine and your remote station. Usually you get this data from your SIP server provider.

  • Account Phone Number: any
  • Account Username: Same as Phone Number account
  • Account Password: any
  • Account ID: 1
  • Active account: on

For a Call go to Direct, that you have to choose

  • Interface: net
  • protocoll: SIP.

The adress is the Account ID from the Device you want to call


  • Q: Is there a possibility to test SIP


ISDN

  • Q: My Provider setup my ISDN connection to an Voice Over IP Connection (emulated ISDN Connection), will this work?
  • A: No, an emulated ISDN Connection is faulty. Please use an real ISDN Connection oder Setup to an VOIP (Voice over IP) Connection.


MOBIphone

  • Q: What are the practical possibilities to use MOBIphone?
  • A: You can use MOBIphone like an mobil Codec with Opus. Every Reporter with MOBIphone can directly report via Iphone.

  • Q: The Connection with MOBIphone is working, but the audio interrupts?
  • A: Please configure the audio delay at the receiving station to 50 m/s. Otherwise please check the network strength on your MOBIphone device.


UDP

  • Q: I can´t choose the UDP Protocoll on my Webremote


MPEG-TS

  • Q: How do i create a MPEG-TS Session?
  • A: You can create a MPEG-TS Session at Setup/MPEG-TS/Create on your Webremote.

  • Q: How can i create a MPEG-TS Session with UDP Protocol?
  • A: Please configure your MPEG-TS Session as in the following:
  1. Please configurate your profile (Setup/Profiles/“YourProfile”)to : Follows: Remote
  2. Also configurate your mpeg-ts (Setup/MPEF-TS/“Your Profile”: Destination IP: 1 u”yourmulticast ip:port” for example (1 u239.194.0.194:4000)
  3. Go to Direct, Chose Mode “MPEG-TS”, after that you have to choose “Your MPEG-TS Profile” on the right list box.

  • Q: I cant choose MPEG-TS under direct (Greyed out)?
  • A: Please check, if you have activated the dual mode, setup/applications. If you setup the mode to “normal” MPEG-TS should no more grayed out.

  • Q: How can it setup to adts?
  • A: To Configure to adts, you have to use the front panel or the telnet command “enc_stream adts”


Mantis

  • Q: How do I report my Issue?
  • A: Please visit our free ticket system Mantis.
  • You will find it at support.mayah.com.
  • After registration, you will get confirmation email
  • Please confirm the link in confirmation email and you are succesfully registrated
  • Report your issue, with detailed information, about device (S/N, Type of device, Firmwareversion) and your complete shippment adress
  • We will assit you as soon as possible.

  • Q: I can´t see my reported reports on Mantis?
  • A: Please make sure, that you have selecet Project “Support”. You will find the selection box on the right top of the mainsite.

  • Q: How can i see the release notes for the MAYAH Firmware?
  • A: Please go to support.mayah.com/changelog_page.php and Login with the following data:
  • Username: Guest
  • Password: MAYAH

  • Q: I have lost my password, how can i reset it?


3G/LTE

  • Q: I have KPN provider, what APN do i need?
  • A: Please use APN: “kpn4g.nl”.
faq.txt · Last modified: 2015/07/21 08:42 by andy13